We've provided answers to some of the more common questions regarding BINAURAL and our services.
What distinguishes Binaural from other similar businesses?
We offer a unique and personalised service. You will know your developer face-to-face and have their direct hangout and contact number. No thick layers of management or red tape. We are geographically located to ensure you benefit from time zones, and fees; while ensuring we build a proper relationship. We only do a few things, and we do it very well.
What kind of support and maintenance can Binaural offer?
After we deliver a project we can be flexible on the approach that you wish to take. We can offer a fully hosted and managed support service or we are also happy to deploy code onto your existing infrastructure if you wish. We can offer a Service Level Agreement (SLA) to cover any support that we will carry out.
How do you price work?
Project work can be undertaken on a fixed cost basis after a thorough scoping and investigation phase. If you require a development resource on an ongoing basis, we offer discounted rates for signing a fixed-term services contract (retainer). Alternatively, we can undertake work on an ad-hoc basis, according to our standard rate card. We do offer discounts for interesting work / and clients who follow our no asshole policy (made famous by Stanford professor Robert I. Sutton). Please contact us to find out if you qualify, or to request a rate card.
Do you have a minimum project size or budget?
Yes, we will normally not undertake new projects that are less than 4 weeks / 20 days of development time. This ensures that we have a suitable amount of time to understand your requirements fully and build a high-quality product that we both can be proud of.
How can I trust that you will deliver to specification and to budget?
We are in the business of making long-lasting, mutually beneficial business relationships and will always go the extra mile to deliver your project within the constraints that we initially set out. We won’t lie, software projects are complicated! But you know that. We believe that communication is very important and if a project is ever at risk of slipping for any reason (e.g. 3rd party dependencies) then we will tell you as early as possible.
Can you provide references?
We will be happy to refer you to one of our existing customers if you wish to have a conversation about their experience and the benefits that our work has achieved for their business
How you worked with my system(s) before?
We are often asked if we have worked with a particular system or 3rd party before. We have worked with most of them before. If we haven’t worked with your system before then it’s usually no problem. Most systems have very similar APIs and processes and our broad range of knowledge and experience will ensure that you are in safe hands.